B. Jean Ferketish
School of Education
PhD, University of Pittsburgh, 1992
MBA, University of Pittsburgh, 1981
BA, Duquesne University, 1976
Dr. Ferketish is an Associate Professor in the Department of Administrative and Policy Studies at the University of Pittsburgh where she teaches courses in the leadership and management of institutions of higher education. She has more than 30 years of experience working with organizations to improve performance and strengthen culture in academia, industry, service sector and healthcare. By simultaneously focusing on both the people and process sides of the organization, she has improved service and product quality, teamwork, and employee engagement. She teaches masters and doctoral students four graduate programs and trains other consultants in leadership, human resources and organization development as well as strategic planning.
Prior to joining the faculty fulltime, Dr. Ferketish served as the Secretary of the Board of Trustees and Assistant Chancellor for the University of Pittsburgh for 14 years. She was an elected officer of the University and directed the office that provided professional support to the Chairman of the Board, the 84 members of the Board and its 15 standing committees. She also led a variety of projects requiring the ability to build consensus across constituency groups, affect the image of the University and provide advice on sensitive and complex situations.
In 1995, Dr. Ferketish joined the University and introduced the first organization development methods with the goal of improving service quality and cost-effectiveness. While in this role, she directed more than 50 organization improvement projects within University units including: process redesign, culture change, competency-based systems alignment, training, and team structures. She trained others to facilitate the methods and customized approaches as needed to serve diverse populations and goals in 44 Responsibility Centers.
ADMPS 2128 - LEADERSHIP
ADMPS 3104 - HIGHER EDUCATION INSTITUTIONAL STRATEGIC PLANNING
ADMPS 3137 - CULTURE, INNOVATION & ORGANIZATION PERFORMANCE
EDUC 3003 - FOUNDATIONS 2: LEADERSHIP IN GROUPS AND ORGANIZATIONS
EDUC 3005 - FOUNDATIONS 4: POLICY AS A LEVER FOR CHANGE