02/06/2009

Dennis J.

DeSantis

Dennis J. DeSantis

Adjunct Professor
160 Thackeray Hall
Office Loc 412-624-7500
ddesantis@bc.pitt.edu 

Education

  • Doctoral Work in Administrative and Policy Studies, University of Pittsburgh
  • MSIS, Information Science, University of Pittsburgh, 1987
  • BA, Sociology, Villanova University, 1972

Teaching and Research Areas

E-commerce, digital imaging, effective use of information technology, customer service, student loan default aversion programs, financial literacy, process improvement methodologies.

Select Publications and Funded Research

  • Book:  Managing and Collecting Student Accounts and Loans: A Desk Reference for Educational Receivables Stewardship.  with David R. Glezerman, NACUBO, 2008.
  • Article:  “Financial literacy is good campus business,” The Greentree Gazette September, 2008: page 68.
  • Article:  “No Debt About It,” NACUBO Business Officer Magazine July/August 2007:  page40-46.
  • Article:  “Microcomputers in Reengineered, Distributed Information Architecture.” with Nicholas Laudato and James G. Williams, Encyclopedia of Microcomputers. New York: Dekker Inc., 1999. Vol. 22, pp.215-286.
  • Article:  “Reshaping the Enterprise: Building the Next Generation of Information Systems Through Information Architecture and Process Reengineering,”   with Nicholas Laudato, CAUSE/EFFECT Magazine, CAUSE, Volume 18, Number 4, Winter 1995

Consultancies, Public Service, and Awards/Honors

Principal, ManageTech, LLC

Courses

  • Advanced Introduction to Information Science
  • Information Systems Analysis and Design
  • Management Information Systems
  • System Analysis and Design
  • Information Systems and Business Process Development
  • Public Service Technologies

Other Faculty and Academic Administration Positions

Associate Vice Chancellor, Student Financial Services, University of Pittsburgh

Graduate School of Public and International Affairs
3601 Wesley W. Posvar Hall, Pittsburgh, Pennsylvania 15260